Field Repair Technician

If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level. You will have the opportunity to service and repair lab instruments to a diverse customer base. Q-Lab is a leader in weathering research products and services headquartered in the United States.

For more than 50 years, Q-Lab has been a global provider of material durability testing products. We produce test substrates, weathering, light stability, and corrosion lab equipment. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety. We are focused on a market with huge potential due to the unique product line and use our extensive product knowledge to help clients best utilize our equipment and services

Responsibilities include – but are not limited to:

• Troubleshooting malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically, with some international travel, 50% to 80% of the time annually, to provide repair support to our Customers. This will include being away for up to a full week at a time as and when required.
• Provide the customer with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to; sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.
• Provide highly detailed feedback for customer complaints with root cause analysis.

Personal traits:

• Stable and cool under pressure
• Ability to think clearly and with focus
• Must possess the ability to see the “big picture” and not just the small problem
• Energetic and enthusiastic
• Goal oriented and able to develop performance metrics
• Outgoing personality with a need to please
• Able to handle difficult situations diplomatically
• Clear and concise communicator
• Ability to admit mistakes
• Creative thinker who can offer solutions to problems

Desired Qualifications – Education/Experience

• Recognized Electrical or Mechatronic Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment preferably in a laboratory setting
• Excellent communication and interpersonal skills
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency
• German and English is the required language – Other Foreign languages helpful
• Highly proficient computer skills – Windows environment and Microsoft applications and relevant CRM systems
• Detail-oriented with the ability to move from one activity to another with a sense of urgency
• Builds positive relationships with others
• Excellent time management skills and proactive thinking
• Domestic and International travel experience
• Clean driving record

Physical Demands:

You must be capable of using a variety of hand and power tools unaided. You must be capable of and bending and stretching to access all areas of the test equipment without causing injury.

We Offer:

• Strong team member-oriented company culture
• A proven track record of success
• Competitive compensation package
• Friendly working atmosphere
• Fast-paced environment

We are an Equal Opportunity Employer