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Q-Lab Phone Numbers

USA: +1-440-835-8700
Florida & Arizona Test Services: +1-305-245-5600
UK/Europe: +44-1204-861616
Germany: +49-681-857470
China: +86-21-5879-7970

Careers

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

top work place

Q-Lab has been named one of Northeast Ohio's best places to work by The Cleveland Plain Dealer on its list of "2012 Top Workplaces." To view our profile, click here.

These goals are achieved through the efforts of our employees and in return we offer:

  • A proven track record of success
  • An excellent compensation package + bonus
  • Comprehensive benefits: Health, Prescription, Life Insurance
  • Paid vacation and holidays
  • Strong team member-oriented company culture
  • Friendly working atmosphere
  • Fast-paced environment

Q-Lab is committed to providing equal employment opportunity for all qualified individuals without regard to race, religion, gender, national origin, physical or mental disability, age, or disabled or Vietnam-era veteran status.

Careers Listing

Sub-Assembly - Westlake, Ohio USA

Posted: 11/10/2014
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A skilled assembler with soldering experience is needed on day shift at our Westlake manufacturing facility to assemble wiring harnesses, connectors, various sub-assemblies, and related equipment/options. Must be able to follow blueprints and other written and verbal specifications.

Responsibilities include:

  • Assemble electrical and mechanical components using assembly drawings and parts lists provided by engineering.
  • Ability to use various hand and power tools.
  • Prepare sub-assemblies and related parts for final assembly.
  • Wire, solder, and install components and options in sub-assembly and final assembly.
  • Maintain good housekeeping (Lean Manufacturing 5S practices). 

Job requirements include:

  • Ability to read mechanical and electrical schematics.
  • Working knowledge of and ability to use measuring tools.
  • Ability to work effectively within a team.
  • Minimum of 2 years soldering experience.
  • Will be tested for quality of workmanship.

Global Order Specialist - Westlake, Ohio USA

Posted: 11/3/2014
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This order processing/customer service position will use MAS90, Microsoft Office and other tools to quickly and accurately fulfill customer orders from around the world. These orders can be submitted via website, phone, email or fax. This person must be able to perform the following:

  • Enter orders quickly and generate accurate documentation for customer acknowledgement, in-house production, warehouse and shipping purposes
  • Communicate with customers via phone and email
  • Communicate clearly with a global customer base, especially with non-native English speakers
  • Understand customer requests and address all customer questions appropriately
  • Convey information professionally in all written communication
  • Provide customers with pricing and production lead times on products
  • Obtain freight quotes and calculate handling charges
  • Follow work prioritization requirements and manage competing tasks
  • Maintain thorough documentation with every order
  • Determine the appropriate means of shipment (i.e. fast delivery, cost effective) and best shipping warehouse
  • Provide timely and accurate information about what’s been shipped to customers and distributors (i.e. lead time, tracking information)
  • Coordinate inter-office shipments and order fulfillment with three international warehouses
  • Generate RMA (return merchandise authorization) forms for customers to return goods
  • Act as the backup to the receptionist - answering phone calls, directing customers to appropriate departments
  • Perform other duties as directed by supervisor

Personal Characteristics:

  • Has a sense of urgency and an ability to multi-task
  • Brings a professional, friendly, non-confrontational, enthusiastic and upbeat demeanor to work every day
  • Comfortable learning new processes and regulations, easily adapts to change and procedure improvement
  • Does not procrastinate in handling difficult issues, but tackles them head-on
  • Is well-organized and pays attention to details
  • Is able to understand customer requests and respond appropriately
  • Is polished, polite and professional on the telephone
  • Able to decipher the right course of action given a situation out of the norm
  • Has a practical, common sense way of doing things
  • Able to identify when a customer is dissatisfied and take appropriate steps to rectify the issue
  • Willing to report improvement suggestions/problems to management
  • Openly admits mistakes so others can learn from them
  • Is ethical and honest in every aspect of job performance
  • Desire to be part of a fast-paced / continuous improvement team

Requirements:

  • 2-5 years of customer service experience required; order fulfillment/processing experience preferred
  • Experience with servicing a global customer base preferred, especially with non-native English speakers
  • Experience in Microsoft Word, Outlook and Excel required; experience in Sage MAS 90 preferred
  • Experience in export documentation and shipping preferred
  • Demonstrated history of strong verbal and written communication skills; writing sample required
  • Minimum KSPM (alpha-numeric): 130 assessment required

Network Systems Manager - Westlake, Ohio USA

Posted: 10/20/2014
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We are looking for a Network Manager who will design, implement, and manage Q-Lab’s information network and end-user support systems. Reporting to the Global Information Manager, the successful candidate will provide leadership and total support to ensure the highest level of customer service for Q-Lab’s users. Managing a team of 1-2 employees, your focus will be to impress the entire user base with the speed, simplicity, and reliability of our information systems.

We have an international VPN data network with six locations around the world. Our current network size is roughly 180 users and computers, and 25 servers.

Network Manager’s Scope of Responsibility:

  • Provide strategic direction to accomplish Q-Lab’s business goals for the information network and end-user support systems
  • Ensure end-user issues are solved quickly & correctly
  • Ensure proper functioning of information systems
  • Protect Q-Lab’s mission-critical data from theft
  • Manage networking & desktop support employees
  • Perform continuous improvement (e.g. make PC’s better, faster, and more reliable)
  • Oversee documentation, tracking, and management reporting
  • Write and enforce procedures

Network Functions:

  • End-user support
  • Windows servers and Active Directory
  • LAN/WAN/VPN architecture (e.g. network design, switches, firewalls, internet lines)
  • Virtualization technologies (e.g. Citrix, Terminal Services)
  • Data backup and disaster recovery
  • Email and spam filtering systems
  • Anti-virus & security systems
  • Network health monitoring

We Require:

  • Bachelors degree in Management Information Systems or equivalent professional work experience
  • 6+ years experience as Network/Systems Administrator
  • Evidence of achievement in supervisory role
  • Experience with virtualization technologies (Citrix is preferable)
  • Ability to think strategically and assess business value
  • Ability to manage competing priorities
  • Strong verbal and written communication skills
  • Strong customer service orientation

Inside Sales / Customer Care - Homestead, Florida USA

Posted: 9/2/2014
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Are you passionate about serving and influencing customers? Are you looking for an opportunity where you can provide solutions and achieve results?

We are seeking a confident Inside Sales  / Customer Care professional to help our customers, develop new business and meet sales goals. As a member of our Laboratory - Weathering Testing team, you will deliver a high level of customer satisfaction and expand sales opportunities. You will also consult with customers about their testing needs and respond to customer questions. This is an excellent opportunity to join our company, to grow with us and share in our success.

Key Responsibilities for our Inside Sales / Customer Care Rep:

  • Communicate with customers by telephone and email, and occasionally in-person, to answer questions about weathering and find out which services are best suited to their needs
  • Create cost estimates and custom testing programs
  • Field questions from customers on service issues
  • Educate customers and assist with test set up
  • Follow up on orders not received and determine reasons for non-acceptance; attempting to reopen the opportunities
  • Assist outside sales with cost and technical information
  • Maintain communication with the customer throughout the test life cycle
  • Travel is 5-10 times per year, to attend trade-shows, visit customers, or visit one of our other company facilities (Arizona and Ohio)

Qualifications:

  • Bachelor's degree preferred with 3+ years of inside sales and customer service experience
  • Science related degree preferred
  • Business acumen with critical problem solving skills
  • Self-motivated
  • Possess solid time management skills
  • Can achieve/exceed goal
  • Customer service skills
  • Excellent phone skills and writing skills
  • Professional demeanor, organized and reliable
  • Possess a strong work ethic and willingness to learn
  • Results-driven attitude
  • Ability to excel in a fast paced environment
  • Proficient computer skills -- Word, Excel, PowerPoint and others

Electro-Mechanicaly Assembly - Westlake, Ohio USA

Posted: 8/1/2014
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Q-Lab Corporation in Westlake Ohio has a need for a skilled Electro-Mechanical Assembler on day shift to assemble machines, related equipment/options, mechanical/electrical components, subassemblies, and fabricated products; following blueprints and other written and verbal specifications. 

Responsibilities include:

  • Assemble electrical and mechanical components using assembly drawings and parts lists provided by engineering.
  • Ability to use various hand and power tools. 
  • Prepare sub-assemblies and related parts for final assembly. 
  • Wire, solder, install tubing, and options in sub-assembly and final assembly. 
  • Utilize problem-solving skills as a resource for continuous improvement. 
  • Maintain good housekeeping (Lean Manufacturing 5S practices). 

Job Requirements include: 

  • Ability to read mechanical and electrical schematics
  • Working knowledge of, and ability to use, mechanical, electrical, and measuring tools in order to assemble machines 
  • Ability to work effectively within a team 
  • Minimum of 2 years previous electrical assembly experience 
  • Ability to lift 50 pounds