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Q-Lab Phone Numbers

USA: +1-440-835-8700
Florida & Arizona Test Services: +1-305-245-5600
UK/Europe: +44-1204-861616
Germany: +49-681-857470
China: +86-21-5879-7970

Careers

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Top work place

Q-Lab has been named one of Northeast Ohio's best places to work by The Cleveland Plain Dealer for the second time. To view our profile in their list of "2015 Top Workplaces" click here.

These goals are achieved through the efforts of our employees and in return we offer:

  • A proven track record of success
  • An excellent compensation package + bonus
  • Comprehensive benefits: Health, Prescription, Life Insurance
  • Paid vacation and holidays
  • Strong team member-oriented company culture
  • Friendly working atmosphere
  • Fast-paced environment

Q-Lab is committed to providing equal employment opportunity for all qualified individuals without regard to race, religion, gender, national origin, physical or mental disability, age, or disabled or Vietnam-era veteran status.

Careers Listing

Assistant Managing Director-Operations - Homestead, Florida

Posted: 3/14/2016
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 The Assistant Managing Director - Operations will be a key member of small, dedicated team running our weathering test sites and laboratories at Q-Lab in Florida, Arizona, and Germany. Due to continued growth, this is a new position that will report to our Managing Director - Florida. We are looking for an outgoing, highly detailed and hands-on manager, engineer, scientist, or technically minded individual with superior customer service and selling skills. This role requires a significant amount of flexibility, business acumen and technical proficiency.  As the main administrator of Q-Lab’s procedures, operation functions, and strategies for supervisor training and development, you will be accountable for contributing to our team’s success.

 

Primary Responsibilities

 

    • Interact with technicians through VP-level customers on general business and technical issues
    • Review and analyze current business strategies business
    • Educate customers and prospects on their testing options and standards that we use
    • Interpret customer instructions into standard test input
    • Explain test reports and billing to customers
    • Monitor needs for lab, personnel, and field planning
    • Review current needs and create expansion plans
    • Create process control charts of daily activities using Excel
    • Correctly file calibration information in computer
    • Determine need for and order parts, supplies, and test materials
    • Document errors and implement corrective actions
    • Be one of several key contacts for ISO 17025 accreditation
    • Standard Operational and Work Flow Procedures
    • Manage, coach and develop supervisor training programs
    • Conduct regular employee meetings
    • Promote positive involvement
    • Oversee special testing requirements
    • Plan test projects
    • Assist in pricing for special projects

 

We require:

 

  • Minimum BS/BA level degree in a science or science-related field, or equivalent non-science degree with technical experience
  • At least 8-10 years of experience with laboratory testing, procedures, and management
  • Computer experience: file handling, internet, email, software: Excel, Word, Outlook, PowerPoint, Adobe PDF
  • Customer service and selling experience
  • Experience in managing supervisor level employees
  • Superior communication skills – both verbal and writing
  • Track record of solid performance in present and past work record
  • Strong sense of ownership, initiative, and work ethic
  • Ability to build relationships with people across all levels and organizations

We offer:

 

  • A fun, fast-moving, and friendly work atmosphere

  • A big business footprint, but small business family culture

  • A proven track record of success

  • Stability

  • Excellent compensation package + bonus

  • Vacation, Paid Time Off and Holidays

  • Comprehensive benefits: Health, Prescription and Life

  • 2012 and 2015 Best Workplaces Award Winner (Cleveland, OH)

     

Field Repair Technician - Westlake, Ohio

Posted: 3/2/2016
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The Field Repair Technician provides primary repair support to customers by traveling to customer sites or by telephone and/or email.  Must demonstrate the ability to commission, repair, calibrate, and adjust accelerated weather test instruments and test equipment, by performing the following duties:

  • Listens to customer description of the problem they are having and asks appropriate questions to determine the
    root cause of the problem.
    Provides the customer with recommendation to resolve the issue and or follows up with on-going issues
    with the customer. This may include, but is not limited to; suggesting a change in the way the customer operates the equipment including good testing practices, sending replacement parts, referring the call to a Field Repair Technician for an on-site resolution, and/or visiting the customer to diagnose/repair.
    Record contact with customer in a Contact Resource Management system to include the nature of the problem, corrective action, and follow up activities to ensure resolution.
  • Investigate quality and/or design issues and makes recommendations to the appropriate department for resolution.
    Reads instrument dial or scope, or observes viewing screen, that indicates resistance, capacitance, continuity, or wave pattern and recognizes defects, such as short circuit or current leakage.
    Records and communicates type and quantity of defect to engineering for investigation and corrective action purposes.
    Diagnose malfunctioning instruments or test equipment and examines and tests mechanisms and circuitry for failure mode.
    Replaces or repairs defective parts according to OEM specifications.
    Perform hands-on repairs on instrument or test equipment, and tests assembly for conformance to in accordance to OEM specifications.
    Inspects instruments and test equipment periodically and adjusts to ensure functioning within specified standards.
    Calibrates instruments or test equipment according to established standards.
    Other duties as required.


     Requirements Education/Experience:

    High School Diploma or Trade School Diploma and an Associate's degree (A. S.) or equivalent from two-year College or technical
    school graduate with five or more years of related experience with repair support or field repair experience.

     Language Ability:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
    Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

     Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with
    problems involving several concrete variables in standardized situations.

     Computer Skills:

    To perform this job successfully, an individual should have knowledge of Microsoft Office software to include Word, Excel and Power Point and must possess the ability to type proficiently.

     Hand Tools, Power Tools, and Test Equipment:

    Must be able to demonstrate the effective use of hand tools; specialty testing equipment/meters, cutting metal, drilling, and tapping on
    various types of alloys.

     Certificates and Licenses: Soldering Certification required.

     Math Ability:

    Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

     Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is
    occasionally exposed to work near moving mechanical parts.

    The noise level in the work environment is usually moderate.

     Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 50 pounds. While performing the duties
    of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.