Contact Us

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Q-Lab Phone Numbers

USA: +1-440-835-8700
Florida & Arizona Test Services: +1-305-245-5600
UK/Europe: +44-1204-861616
Germany: +49-681-857470
China: +86-21-5879-7970

Careers

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Top work place

Q-Lab has been named one of Northeast Ohio's best places to work by The Cleveland Plain Dealer for the third time. To view our profile in their list of "2016 Top Workplaces" click here.

These goals are achieved through the efforts of our employees and in return we offer:

  • A proven track record of success
  • An excellent compensation package + bonus
  • Comprehensive benefits: Health, Prescription, Life Insurance
  • Paid vacation and holidays
  • Strong team member-oriented company culture
  • Friendly working atmosphere
  • Fast-paced environment

Q-Lab is committed to providing equal employment opportunity for all qualified individuals without regard to race, religion, gender, national origin, physical or mental disability, age, or disabled or Vietnam-era veteran status.

Careers Listing

Fabricator, Entry level - Westlake

Posted: 9/22/2016
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Entry level opening on day shift for a Fabricator to:

·         Set-up and operate a variety of machines, performing various machining operations from simple to very complex.

·         Set up and operate fabricating machines, such as brakes, rolls, shears, grinders, and drill presses, punch presses, and miscellaneous hand tools to bend, cut and form components.

·         Set up and operate CNC brake and CNC punch press.

·         Light machining possessing the ability to operate a variety of machines, including vertical milling machine, surface grinder, engine lathe, drill press, saws, and a variety of cutting tools and equipment.

·         Mechanical assembly ability to work from blueprints.

·         Package or crate parts for shipment

·         Maintain clean and safe working environment by keeping work area clean and adhering to safety procedures.

 

Job Requirements:

 

·         Demonstrated mechanical aptitude

·         Strong work ethic and positive attitude

·         High School Diploma

·         Vocational school training a plus


 

Software Developer - Westlake

Posted: 9/20/2016
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We are looking for a Software Developer to join our nimble, fast-paced, & effective team. At Q-Lab, Software Developers

perform a wide range of duties. You will be involved in business analysis and requirements definition, software development, and project management. It’s common to lend your opinions to the CFO and VP of Marketing one day, only to be coding the solution

in SQL and .NET the following day.

 

We cross train our developers on all platforms, tools, languages, and systems. Our developers regularly comment on how exciting,

fun, and challenging it is to be given such an unusually broad scope of work. Our ultimate goal is to apply technology in ways that increase revenue, decrease costs, and/or increase customer satisfaction.

 

Not sure you have the software development or business experience, but think this could be the right job for you?

Submit your resume! We believe that a high-level of practical intelligence can trump work experience. Depending on your

qualifications and capabilities, we may be willing to train you for this job and reimburse you for education costs (if they are needed).

 

Software Developer’s Scope of Responsibility:

-          Analyzes business problems and suggests ways of applying software solutions to solve them.

-          Produces software for web, database, and client server environments. Also produces Q-Lab’s firmware, which controls the brain of our weathering testers.

-          Uses Microsoft Visual Studio (Winforms, ASP.NET, .NET Framework, VB .NET, C#) to develop front-ends and business logic.

-          Uses Microsoft SQL Server to design, modify, and write business logic for databases.

-          Uses Crystal Reports and SSRS Reporting Services to develop reports.

-          Uses Attolic (an Eclipse variant) and C to develop firmware.

-          Follows Q-Lab’s standard development practices and techniques.

-          Works on front office (e.g. Sales, Repair, Marketing), back office (e.g. Accounting, Purchasing, Order Desk) and LIMS (Laboratory Information Management Systems) software.

-          Writes business requirements and technical specification documents.

 

We Require/Prefer:

o   Bachelors degree in Computer Science/IT, equivalent professional work experience, or the raw intellectual aptitude.

o   Evidence of achievement in work or school history.

o   Experience with Microsoft’s .NET development tools.

o   Knowledge of relational database theory.

o   Ability to think strategically and assess business value.

o   Ability to devise creative solutions to problems.

o   Ability to manage competing priorities.

o   Strong verbal and written communication skills.

o   Strong customer service orientation.

o   A good sense of humor and a small ego.


 

Customer Service Respresentative - Westlake

Posted: 9/18/2016
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Are you passionate about customer satisfaction? Do you take pride in maintaining an enthusiastic and upbeat attitude? If you have answered yes to these questions - read on! Q-Lab is looking for a Customer Service Representative to become a member of our Global Order team. This is a great opportunity to learn and grow professionally in a professional team atmosphere.


Your responsibilities will include:

  • Entering orders quickly and generating accurate documentation for customers and internal departments
  • Communicating with customers via phone and email
  • Writing clear and concise communications to our customers
  • Providing customers with pricing and production lead times on products
  • Obtaining freight quotes and calculate handling charges
  • Prioritizing work tasks and manage competing tasks
  • Maintaining thorough documentation
  • Determining the appropriate means of shipment (ie fast delivery, cost effective) and best shipping warehouse
  • Generating RMA (return merchandise authorization) forms for customers to return goods
  • Assisting in receptionist duties and directing customers to appropriate departments

We require:

  • 2+ years of customer service experience; order processing experience preferred
  • Experience in Microsoft Word, Outlook and Excel required; experience in Sage MAS 90 preferred
  • Demonstrated history of strong verbal and written communication skills
  • Minimum 7800 KSPH/130 KSPM (Alpha-numeric)

We offer:

  • Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio
  • A proven track record of success
  • Excellent compensation package + bonus
  • Comprehensive benefits: Health, Prescription and Life
  • Vacation, Paid Time Off and Holidays
  • Strong team-oriented company culture
  • Friendly working atmosphere
  • Fast-paced environment

Drug Free Workplace


We are an Equal Opportunity Employer


Please submit salary requirements along with your resume.


 

Talent Acquisition Director - Westlake, Ohio

Posted: 8/10/2016
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Reporting to the President, this newly created position will lead Q-Lab’s worldwide hiring, onboarding, coaching and employee development efforts. This critical role combines both strategic planning and ‘hands – on’ leadership and requires a person who has an innate love for science, engineering and technology.  A degree in Engineering, Science, or Manufacturing/ Operations or demonstrated experience is required.  

 

Accountabilities include developing talent management systems, leadership training, recruitment, onboarding, performance evaluations, compensation analysis, employee retention, succession planning and developing employee satisfaction initiatives. This role requires a person who is comfortable performing tactical responsibilities -- ensuring that HR tools, training and resources are available to support every employee. If you are an HR professional with a true interest in Engineering, Science and Manufacturing – read on.

 

 

Responsibilities include:

 

Responsible for all locations worldwide, including USA, England, Germany and China. 

 

Understand and identify the capabilities, skill sets and interests of Q-Lab’s human resources and use this data to determine staff development needs and staffing decisions.

 

Manage the recruitment process for Engineers, Scientists, and Manufacturing associates including sourcing, assessments, interviews, and offers.

 

Manage and oversee the development of talent management tools and training in relation to performance, calibration and succession planning for our Engineers, Scientists, and Manufacturing associates.

 

Develop and optimize an ATS to support recruiting operations for Engineers, Scientists, and Manufacturing associates, including the development of forms, strategies and tactics used to acquire talent.

 

Develop a comprehensive and complete data-base of the organization’s distinct roles and job descriptions.

 

Establish innovative sourcing strategies to attract top candidates including job posting optimization, job board procurement, digital and non-digital employment marketing, comprehensive annual recruitment campaign planning, and talent planning.                  

 

Provide leadership in the development and execution of recruitment strategies for all locations.

 

Manage contractual relationships with placement agencies, contract recruiters, job boards, job fairs and various internet job search websites.

 

Develop a comprehensive and meaningful on-boarding system.

 

Oversee compensation programs; analyze job tasks and work processes for new positions and reclassification of current roles; coordinate classification studies and conduct salary surveys.

 

Provide direction, support and expertise for individual development planning.

 

Identify talent and develop future leaders through appropriate job assignments and personal development plans.

 

Develop a mentorship program, with department managers, to assess and grow leadership capabilities of front line employees.

 

Take a leadership role in developing a culture that enables employees to perform in accordance to the Company’s objectives.

 

Encourage every employee to participate in the work process so that they become a partner in the implementation of plans and outcomes.

 

Initiate programs that instill an environment of trust, cooperation and communication for personal growth and the achievement of the company’s goals.

 

Qualifications for this role:

 

·        A strong attraction to and experience in Engineering, Sciences, Technology and Manufacturing

·        Engineering/Science degree or similar experience

·         A high energy level with the motivation to achieve and accomplish goals and promote the company’s mission

·        In-depth knowledge and understanding of talent acquisition and management strategies and building high-performance teams

·        Well-developed experience in using multiple recruiting strategies

·        Knowledge and experience of technology to enhance and measure the results of human resources programs

·        Knowledge of OD principles and practices

·        MS in Organization Development a plus

·        Minimum of 5 years’ experience at a managerial level

·        Exceptional interpersonal and communication skills and exceptional follow-through skills

·        Computer skills – Microsoft Office, ATS implementation

·        Sound judgment, positive attitude and high level of organizational skills

·        Other skills, experience and qualifications specific to manufacturing

·        Advanced knowledge of employment laws 

 

 


 

Digital Marketing Manager - Westlake, Ohio

Posted: 7/8/2016
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We are looking for a talented Digital Marketing Manager, reporting to the Chief Technical Officer/Chief Marketing Officer.

Your mission will be to manage our global digital marketing efforts to increase business results, using your excellent business sense, detail orientation, critical thinking, and technical skills.

Your responsibilities will be to lead the global team’s efforts in managing our:

  • online website and digital advertising activity, and entire budget
  • website updates and improvements through our content management system, direct programming (for simple changes), and our
  • external website vendors (for complex changes)
  • email marketing efforts
  • literature/collateral revision process
  • translations for web, literature, etc. using both internal and external resources
  • marketing automation platform system, including helping to create content for landing pages, monitoring relevant metrics, setting up lead-scoring, etc.
  • planning and implementation process for webinars, seminars and other events
  • photography needs, including company events, image requests from customers, for our website and our electronics parts portal
  • social media (Twitter, LinkedIn, Google+) efforts
  • process for writing and creating news items, press releases, etc.
  • monthly meetings with international MARCOM associates (China, UK, DE)

We require someone with: 

  • a BS/BA in Business or Marketing, or equivalent; technical gear-headedness and a love for science and engineering is a huge plus
  • an excellent knowledge of state-of-the art digital marketing efforts and the willingness to stay up to date
  • a high attention to detail, but also with the ability to think and act strategically
  • superb teamwork as well as leadership skills
  • excellent business sense and critical thinking skills
  • strong project management skills, and the ability to understand complex Information Systems
  • technical writing acumen:  crisp, clear, complete, concise
  • a flair for the creative side
  • practical, results driven problem solving skills
  • a sense of urgency, bias for action, and ability to work with difficult deadlines
  • a good sense of humor and a small ego

Director of Quality & Reliability– Westlake, Ohio

Posted: 6/17/2016
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This position reports to VP of Operations and manages staff of approximately 5-7 full time employees.

Mission:

Q-Lab manufactures the highest quality, easiest to use, and most durable weathering and corrosion test equipment in the world.  Continuing to raise the bar in this area is essential to sustaining Q-Lab’s market leading position.   As the Worldwide Quality/Reliability Manager, you will champion the Quality function within Q-Lab to relentlessly continue to reduce product:

·         field failure rates

·         overall warranty costs

·         initial field startup quality issues

·         production delays and stoppages due to issues with part quality/reliability

·         overall cost of quality due to non-conforming parts and processes

Responsibilities Include:

·         Coordinate the efforts of Assembly, Fabrication, Engineering, Purchasing and Outside Suppliers to resolve urgent and long-term quality issues

·         Advocate for reliability and robust design in R&D, and participate as a technical contributor

·         Collaborate with design engineering throughout the entire design process.  Also, review and approve engineering changes and new products prior to release to assure they meet our standards for Reliability and Manufacturability.

·         Perform root cause failure analysis

·         Work with production to identify and resolve workmanship issues

·         Respond rapidly to quality issues affecting production workflow and supply chain.  Collect failure data from the field.

·         Analyze the failure data and identify trends

·         Identify specific product components and systems proven to be unreliable or defective.

·         Develop and manage a Non-Conformance program.  Manage QC Inspection operations.

·         Evaluate and grade vendor quality performance

·         Work with vendors to resolve their quality problems

·         Identify and help to improve Q-LAB production processes or procedures which lead to tester defects

·         Identify gaps in our existing quality policies and procedures and make recommendations for improvement.

·         Supervise instrument calibration and metrology for manufacturing

 

Special Skills and Abilities

·         Strong electro-mechanical troubleshooting skills

·         Skilled in performing root cause failure analysis

·         Experience with ISO 9001:2016

·         Experience with Non-Conformance processes

·         Hands-on ability; not afraid to pick up a wrench or screwdriver and get dirty

·         Solid analytical ability

·         Strong and rational problem solver with excellent critical thinking skills

·         Ability to work very difficult deadlines and deal with our vendors in crisis situations

·         Process oriented; ability to create and improve processes

·         Strong collaboration skills, and a cross-functional team leader

·         Ability to understand the processes and capabilities of our vendors

Education and Experience:

Electrical, Mechanical, Materials, or Industrial Engineer with solid and detailed engineering design background, and at least 10 years of experience

 

 

 

 

 

 

 

 

 


 

Assistant Managing Director-Operations - Homestead, Florida

Posted: 3/14/2016
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 The Assistant Managing Director - Operations will be a key member of small, dedicated team running our weathering test sites and laboratories at Q-Lab in Florida, Arizona, and Germany. Due to continued growth, this is a new position that will report to our Managing Director - Florida. We are looking for an outgoing, highly detailed and hands-on manager, engineer, scientist, or technically minded individual with superior customer service and selling skills. This role requires a significant amount of flexibility, business acumen and technical proficiency.  As the main administrator of Q-Lab’s procedures, operation functions, and strategies for supervisor training and development, you will be accountable for contributing to our team’s success.

 

Primary Responsibilities

 

    • Interact with technicians through VP-level customers on general business and technical issues
    • Review and analyze current business strategies business
    • Educate customers and prospects on their testing options and standards that we use
    • Interpret customer instructions into standard test input
    • Explain test reports and billing to customers
    • Monitor needs for lab, personnel, and field planning
    • Review current needs and create expansion plans
    • Create process control charts of daily activities using Excel
    • Correctly file calibration information in computer
    • Determine need for and order parts, supplies, and test materials
    • Document errors and implement corrective actions
    • Be one of several key contacts for ISO 17025 accreditation
    • Standard Operational and Work Flow Procedures
    • Manage, coach and develop supervisor training programs
    • Conduct regular employee meetings
    • Promote positive involvement
    • Oversee special testing requirements
    • Plan test projects
    • Assist in pricing for special projects

 

We require:

 

  • Minimum BS/BA level degree in a science or science-related field, or equivalent non-science degree with technical experience
  • At least 8-10 years of experience with laboratory testing, procedures, and management
  • Computer experience: file handling, internet, email, software: Excel, Word, Outlook, PowerPoint, Adobe PDF
  • Customer service and selling experience
  • Experience in managing supervisor level employees
  • Superior communication skills – both verbal and writing
  • Track record of solid performance in present and past work record
  • Strong sense of ownership, initiative, and work ethic
  • Ability to build relationships with people across all levels and organizations

We offer:

 

  • A fun, fast-moving, and friendly work atmosphere

  • A big business footprint, but small business family culture

  • A proven track record of success

  • Stability

  • Excellent compensation package + bonus

  • Vacation, Paid Time Off and Holidays

  • Comprehensive benefits: Health, Prescription and Life

  • 2012 and 2015 Best Workplaces Award Winner (Cleveland, OH)