Field Repair Technician
If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level. You will have the opportunity to service and repair lab instruments to a diverse customer base. Q-Lab is a leader in weathering research products and services headquartered in the United States.
For more than 50 years, Q-Lab has been a global provider of material durability testing products. We produce test substrates, weathering, light stability, and corrosion lab equipment. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety. We are focused on a market with huge potential due to the unique product line and use our extensive product knowledge to help clients best utilize our equipment and services
Responsibilities include – but are not limited to:

• Troubleshooting malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically, with some international travel, 50% to 80% of the time annually, to provide repair support to our Customers. This will include being away for up to a full week at a time as and when required.
• Provide the customer with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to; sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.
• Provide highly detailed feedback for customer complaints with root cause analysis.

Personal traits:

• Stable and cool under pressure
• Ability to think clearly and with focus
• Must possess the ability to see the “big picture” and not just the small problem
• Energetic and enthusiastic
• Goal oriented and able to develop performance metrics
• Outgoing personality with a need to please
• Able to handle difficult situations diplomatically
• Clear and concise communicator
• Ability to admit mistakes
• Creative thinker who can offer solutions to problems

Desired Qualifications – Education/Experience

• Recognized Electrical or Mechatronic Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment preferably in a laboratory setting
• Excellent communication and interpersonal skills
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency
• German and English is the required language – Other Foreign languages helpful
• Highly proficient computer skills – Windows environment and Microsoft applications and relevant CRM systems
• Detail-oriented with the ability to move from one activity to another with a sense of urgency
• Builds positive relationships with others
• Excellent time management skills and proactive thinking
• Domestic and International travel experience
• Clean driving record

Physical Demands:
You must be capable of using a variety of hand and power tools unaided. You must be capable of and bending and stretching to access all areas of the test equipment without causing injury.
We Offer:

• Strong team member-oriented company culture
• A proven track record of success
• Competitive compensation package
• Friendly working atmosphere
• Fast-paced environment

Is helping customers solve problems your passion? Are you looking for an opportunity where you can provide solutions and achieve results? We are seeking a confident, scientific-minded Technical Service Representative to act as the first point of contact for our customers. This role will respond to customer requests, determine the best test methods for their materials, produce proposals for the testing programs and finally explain the process to the customer.

As a member of our Test Services team, you will consult with customers about their testing needs and respond to technical questions while delivering a high level of customer satisfaction. This is an excellent opportunity to join our company, to grow with us and share in our success.

What you will be doing:

• · Communicate with customers both verbally and in writing
• · Determine the best course of action for potential users of our service
• · Write proposals for natural and accelerated weathering tests
• · Follow up on proposals requested but not received
• · Customer education and test program setup
• · Host visits to the testing facility
• · Assist with other sales contacts as necessary
• · Enter miscellaneous events into client contact database

· Other tasks as necessary or required

What we are looking for:

• · Scientific background or affinity is required
  Minimum Associate’s degree in a science or technology field, or equivalent experience can be demonstrated
• · Previous experience in a Customer Service position is preferred
• · Must be able to explain technical concepts at a variety of levels (technical to non-technical)
  Have a good working knowledge of MS Word and Excel
• · Capable of developing fluency in relevant technical concepts
• · Skill in written and verbal communication is a must
  Must be detailed and excellent at documentation
• · Fluency in written and spoken English required
• · Additional fluency in Mandarin Chinese or German preferred, but not required
• · Work with the Technical Services Coordinator to coordinate sales follow up efforts
• · Ability to interact with customers over the telephone or through written e-mails
• · Coordinate with lab managers to determine test and report information

Must Haves:

• · Confidence, not ego
• · Mission of Service to our clients and co-workers
• · A doer not a procrastinator- Get it done attitude
• · Burning desire to learn
• · Honesty

All the Extras:

• · A casual, fast-moving, and friendly work atmosphere
• · A big business footprint, but small business family culture
• · A proven track record of success
• · Stability
• · Retirement Savings (401K)
• · Vacation, Paid Time Off and Holidays
• · Comprehensive benefits: Health, Prescription and Voluntary Life Insurance
• · Company Paid LTD, STD and Life Insurance
• · Excellent Compensation

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Q-Lab is currently seeking an Experienced Mechanical Assembler. Reporting to our Manufacturing Supervisor, this position builds the mechanical components of our testers for shipping worldwide.

Essential Duties and Responsibilities:

• Assemble mechanical components
• Follow detailed engineering drawings and parts lists to complete proper assembly
• Prepare sub-assemblies and related parts for final assembly
• Wire, solder, install tubing and options in sub-assembly for final assembly
• Utilize problem-solving skills as a resource for continuous improvement
• Use a variety of hand-tools and power tools to complete product assembly
• Follow Lean Manufacturing 5S practices
• Assist with all aspects of Assembly when needed

Qualifications for this role:

• Ability to read mechanical and electrical schematics
• High Technical Aptitude
• Working knowledge of and ability to use mechanical, electrical and measuring tools
• Able to work in a team-oriented environment
• 2 years’ experience building, construction, plumbing, automotive or any other trade experience
• Ability to lift 50 lbs

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• Beautiful, clean, air-conditioned facility
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018, 2019, 2020 Best Workplaces Award Winner (Cleveland, OH)

Job Type: Full-time

Panel Line Production

Q-Lab is currently seeking a Sheet Metal Stamping and Fabrication Line Operator. Reporting to the Panel Production Supervisor, this position will be responsible for production and packaging of our standard and custom sheet metal paint test panels. The position requires a high attention to quality details and the use of industrial fabrication machinery.

Essential Duties and Responsibilities:

• Continuous and consistent inspection of sheet metal part quality
• Precisely count sheet metal parts before packaging
• Ability to cross train and work any of the numerous areas within the department
• Detect and report unusual or defective materials to the supervisor
• Ability to learn and operate machinery

o Surface Grinder

o 20ton and 35ton OBI punch press

o Mechanical sheet metal shear

o Sheet metal press brake

o Sheet metal slip rollers

o Sand blaster

• Follow Lean Manufacturing 5S practices
• Operate a forklift to carry raw materials or completed product
• Maintaining a clean and safe work environment

Qualifications for this role:

• High School diploma or equivalent
• Basic math skills
• Understanding of how to work from blueprints and written specifications
• Operate material handling equipment such as forklifts and pallet jacks
• Working knowledge of basic computer software
• Ability to lift 50 lbs.
• Ability to stand for 90% of work day if needed
• Willingness to work overtime and weekends as necessary
• Ability to work in loud conditions that require hearing protection

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• Beautiful, clean, air-conditioned facility
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015-2022 Top Workplaces Award Winner (Cleveland, OH)