Q-Lab Testing Services is looking for a Part-Time Office Clerk. This position will report to the Office Manager and will be responsible for administrative functions throughout the office.

Duties and Responsibilities:

• Responsible for assisting with office workflow
• Answer phones and direct calls, as needed
• Maintain office calendars
• Data entry of physical files and log sheets
• Copy, file, and update electronic documents
• Oversight of business transaction records
• Ensure mail is collected and distributed in a timely manner
• Assist in maintaining client databases
• Collaborate with management to complete necessary projects
• Back up for Customer Advocate functions
• Other tasks as necessary or required

Required Skills:

• Ability to work independently and perform with a high degree of attention to detail
• Capable of prioritizing flow to fit the needs of the office staff and to manage work flow correctly
• Ability to concentrate for long periods of time
• Effective organization and accuracy
• Must be proficient in Microsoft Office programs

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Job Type: Part-time

Office Clerk

JOB SUMMARY

General office duties to maintain timely paperwork flow to all departments. This role is a mixture of Data Entry and Customer Service where data is transcribed, reports are created and distributed and to act as the initial point of contact to ensure all Arizona customer problems are solved.

DUTIES AND RESPONSIBILITIES

• Answer phones and direct calls, as needed
• Support accuracy and timeliness of customer invoicing
• Consult with clients and assist with test information
• Maintain the local company and client databases
• Ensure mail is collected and distributed in a timely manner
• Assist in collections of unpaid invoices
• Provide reports to the Managing Director
• Ensure customer documentation is completed in a timely and accurate manner
• Oversee file folders, create test reports and ensure that scheduled actions are fully completed in a timely manner
• Produce daily work schedules and distribute the daily radiation actions and test file folders
• Record daily radiation and note irregularities
• Maintain office calendars
• Backup for all office functions
• Other duties as required

SKILLS AND EDUCATIONAL REQUIREMENTS

This position requires a medium level of computer knowledge with the ability to create, copy, move files, and create backups. Must be able to read, understand and follow complex instructions.

INTER-RELATIONSHIPS

Must be able to work well with others including: laboratory personnel, and field technicians, with a high degree of cooperation. This position requires a high-degree of interaction with the Check-In Clerk and Site Supervisor along with frequent, though remote, interactions with the Office Supervisor in Florida.

We are looking for an Embedded Firmware Engineer to play a key role in new product development and existing product support. Reporting to the Firmware Supervisor, the successful candidate will enhance, troubleshoot, research, and resolve embedded software challenges on Q-Lab’s custom designed controller boards.

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with facilities in the U.S., England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Key Responsibilities:

• Designing and developing software to work with Q-Lab testers, devices, sensors, and other peripherals.
• Engaging in all phases of development, including concept, design, documentation, prototype, test and manufacturing.
• Writing touchscreen user interface software.
• Developing control systems algorithms to improve control system performance.
• Troubleshooting low level controller/software related problems.
• Writing test instructions, test reports, and engineering change notices.
• Open-minded and willing to adopt Q-Lab’s software development strategy.
• Recommending improvements to Q-Lab’s software development process.
• Providing technical assistance to the engineering, purchasing, service, sales, marketing, and production departments.

Education, Experience and Skills:

• Bachelor’s degree in Electrical Engineering or Software Development, or has equivalent work experience.
• Knowledgeable with common software development practices and the C programming language.
• Knowledgeable with common embedded software development IDEs (integrated development environments) and debuggers (e.g. Segger J-Link).
• Knowledge of communication protocols is a plus (e.g. I2c, SPI).
• Knowledge of utilizing an oscilloscope for troubleshooting/data collection is a plus.
• Strong customer-service orientation. Effective interpersonal and relationship-building skills.
• Has a good sense of humor and a small ego.

All the Extras:

• Excellent Compensation and Bonus Package
• Retirement Savings (401K and 401A)
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Voluntary Life Insurance
• Company Paid LTD, STD and Life Insurance
• Employee Referral Program
• Beautiful facility right off of I-90 in Westlake

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Q-Lab is a leading manufacturing and testing service company with global locations and 60+ years in business. We have an outstanding culture and are a repeat Top Workplace award winner.

We are currently looking for a Lab Technician to assist in our onsite weathering testing.

Our materials test satellite facility located in Buckeye, AZ performs natural and artificial weathering tests to determine the outdoor exposure durability of a wide range of materials. Weathering damage causes billions of dollars of product damage each year, and we help our customers determine if their products will last outdoors. We write test reports on the performance of these materials during their exposure. We test all types of products for ability to withstand outdoor degradation due to the weather. We use large weathering fixtures and frames to mount specimens for exposure, and we use various tools and other hardware to create special fixtures.

JOB SUMMARY:

Removal of specimens from exposure and deliver them to the Evaluations Department or Shipping Department. Remounting of existing exposures as well as re-exposing previously exposed tests after the evaluations is completed.

Hours are days Monday through Friday

DUTIES AND RESPONSIBILITIES:

• Remove specimens from exposure for the purpose of having evaluations completed on them
• Remove specimens from exposure and deliver directly to shipping to be returned to customers
• Remounts existing test specimens when necessary after removal for repair of racks, or to improve exposures
• Continually consolidate tests on the Q-TRAC’s and AIM Boxes to make room for new tests
• Re-exposure specimens after evaluations
• Turn on/off Q-TRAC and AIM Boxes as scheduled
• Complete Freeze/Thaw process as scheduled
• Field Checks to maintain exposures correctly
• Maintains Q-TRAC availability report
• Maintains AIM Box availability report
• Coordinates supplies for shipping department and test supplies
• Other duties as required or necessary

SKILLS REQUIRED:

This position requires a degree of manual dexterity and ability to work with tools. Must be able to read and understand complex test instructions. Must be comfortable working outside for extended periods and must be able to lift 50 lbs.

Excel Experience a plus

If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level. You will have the opportunity to service and repair lab instruments to a diverse customer base in Germany, Austria and Switzerland for an industry leader in weathering research products and services headquartered in the United States.

For more than 50 years, Q-Lab has been a global provider of material durability testing products. We produce test substrates, weathering, light stability, and corrosion lab equipment. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety. We are focused on a market with huge potential due to the unique product line and use our extensive product knowledge to help clients best utilize our equipment and services.

Responsibilities include – but are not limited to:

• Troubleshooting malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically, with some international travel, 50% to 80% of the time annually, to provide repair support to our Customers. This will include being away for up to a full week at a time as and when required.
• Provide the customer with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to; sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.
• Provide highly detailed feedback for customer complaints with root cause analysis.

Personal Traits:

• Stable and cool under pressure.
• Ability to think clearly and with focus.
• Must possess the ability to see the “big picture” and not just the small problem.
• Energetic and enthusiastic.
• Goal oriented and able to develop performance metrics.
• Outgoing personality with a need to please.
• Able to handle difficult situations diplomatically.
• Clear and concise communicator.
• Ability to admit mistakes.
• Creative thinker who can offer solutions to problems.

Desired Qualifications – Education/Experience:

• Recognized Electrical or Mechatronic Qualification with apprenticeship and 5 years work experience.
• Work experience with technical equipment preferably in a laboratory setting.
• Excellent communication and interpersonal skills.
• Competent to read and interpret documents, instructions and manuals.
• Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency.
• German and English is the required language – Other Foreign languages helpful.
• Highly proficient computer skills – Windows environment and Microsoft applications and relevant CRM systems.
• Detail-oriented with the ability to move from one activity to another with a sense of urgency.
• Builds positive relationships with others.
• Excellent time management skills and proactive thinking.
• Domestic and International travel experience.
• Clean driving record.

Physical Demands:

You must be capable of using a variety of hand and power tools unaided. You must be capable of and bending and stretching to access all areas of the test equipment without causing injury.

Q-Lab offers:

• Strong team member-oriented company culture.
• A proven track record of success.
• Competitive compensation package.
• Friendly working atmosphere.
• Fast-paced environment.
• Company car, also for private use.

We are an Equal Opportunity Employer

Quality Control Electronics Technician

Q-Lab Corporation

Westlake, Ohio

We are looking for an exceptional Quality Control Electronics Technician who will work in the calibration and weathering testing labs in Westlake, Ohio. Reporting to the Director of Quality and Reliability, the successful candidate will be responsible for final inspection and acceptance of all incoming materials and our manufactured product prior to shipment. This position requires strong attention to detail and the ability to perform multiple ongoing tasks.

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We maintain a global presence with manufacturing facilities in the US and sales and distribution facilities in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Your responsibilities will include:

• Investigates quality and/or design issues and makes recommendations to the appropriate department for resolution.
• Preforms failure analysis on non-conforming electronic assemblies down to the component level to determine the root cause.
• Records, summarizes and communicates root cause analysis including the type and quantity of defect to quality and engineering for further investigation and preventative action purposes.
• Inspection of electronic first article submissions.
• Testing of R&D electronic prototypes
• Connects electronic assembly, component, or part to test instruments, such as ohmmeter, voltmeter, ammeter, Resistance Bridge, or oscilloscope, or to automatic or computerized test equipment.
• Read instrument dial or scope, or observes viewing screen, that indicates resistance, capacitance, continuity, or wave pattern and recognizes defects, such as short circuit or current leakage.
• Repairs printed circuit boards or electronic subassemblies to the component level.
• Compares instrument reading or displays with standards and rejects defective units.
• Records type and quantity of defect for new and used electronic parts and other parts as required.
• Examines assembly, component, or part for defects, trouble shoots and replaces defective components or repairs defective wiring after testing.
• Inspect and test incoming RMA parts for evaluation and crediting purposes (as required).
• Diagnose malfunctioning instruments or test equipment and examines and tests mechanisms and circuitry for failure mode.
• Replaces or repairs defective parts according to OEM specifications.
• Inspects instruments and test equipment periodically and adjusts calibration to ensure functioning within specified standards.
• Calibrates instruments or test equipment according to established standards.
• Other duties as required.

We Require:

• Soldering certification, IPC-A-610, IPC/WHMA-A-620 (recommended but not required)
• High School Diploma or Trade School Diploma and an Associate's degree (A. S.) or equivalent from two-year College or technical school graduate with six months to one year related experience with board level repair (through hole and surface mount technology), lead and lead-free soldering.
• Advanced mechanical and electrical skills.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
• Ability to read and interpret safety rules, operating and maintenance instructions or procedure manuals.
• Ability to discriminate between different colors.
• Microsoft Office software to include Word, Excel and Power Point and must possess the ability to type on a keyboard, smartphone, or laptop/tablet proficiently.
• Excellent organization skills
• Exceptional verbal & written communication skills
• Ability to follow procedures and not improvise.
• Energetic, with a positive, can-do attitude
• Strong sense of urgency
• Ability to reliably work independently
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess the ability to deal with problems involving several concrete variables, and have the ability to come up with a sound resolution.

We offer:

Fun, fast-moving, and friendly work atmosphere.

A big business footprint, but small business family culture.

A proven track record of success.

Excellent compensation package + bonus.

Vacation, Paid Time Off and Holidays.

Comprehensive benefits: Health, Prescription and Life.

Top Workplaces Award Winner 2012, 2015-2021 (Cleveland, OH)

Beautiful corporate headquarters located off I-90 in Westlake, Ohio.

Fabricator

Reporting to the Machining and Fabrication Supervisor, the Fabricator will fabricate and assemble structural products, such as frameworks, shells, tanks or metal parts. The ideal candidate will have 2 years’ experience and be able to work from blueprints.

Essential Duties and Responsibilities:

• Set-up and operate a variety of machines, performing various machining operations from simple to very complex
• Operate Fabricating machines such as brakes, rolls, shears, grinders, drill presses, and punch presses
• Use hand tools to bend, cut and form components
• Locate and mark work piece bending and cutting lines, allowing for stock thickness, machine and welding shrinkage, and other component specifications
• Mechanical assembly ability to work from blueprints
• Inspection of parts to ensure that it conforms to specifications
• Package or crate parts for shipment

Qualifications for this role:

• High School diploma or equivalent
• Minimum of 2 years general fabrication experience or a successful graduate of any recognized apprenticeship, or vocational program
• Basic Math Skills
• Must be able to read and work from blueprints and written specifications
• Operate various material-moving equipment such as forklifts, pallet jack, gantry cranes, etc
• Use of a variety of measuring devices, micrometers, calipers, etc
• Working knowledge of basic computer functions
• Welding experience is a plus

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• Beautiful, clean, air-conditioned facility
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018, 2019, 2020 Best Workplaces Award Winner (Cleveland, OH)

Is helping customers solve problems your passion? Are you looking for an opportunity where you can provide solutions and achieve results? We are seeking a confident, scientific-minded Technical Service Representative to act as the first point of contact for our customers. This role will respond to customer requests, determine the best test methods for their materials, produce proposals for the testing programs and finally explain the process to the customer.

As a member of our Test Services team, you will consult with customers about their testing needs and respond to technical questions while delivering a high level of customer satisfaction. This is an excellent opportunity to join our company, to grow with us and share in our success.

What you will be doing:

· Communicate with customers both verbally and in writing

· Determine the best course of action for potential users of our service

· Write proposals for natural and accelerated weathering tests

· Follow up on proposals requested but not received

· Customer education and test program setup

· Host visits to the testing facility

· Assist with other sales contacts as necessary

· Enter miscellaneous events into client contact database

· Other tasks as necessary or required

What we are looking for:

· Scientific background or affinity is required
Minimum Associate’s degree in a science or technology field, or equivalent experience can be demonstrated

· Previous experience in a Customer Service position is preferred

· Must be able to explain technical concepts at a variety of levels (technical to non-technical)
Have a good working knowledge of MS Word and Excel

· Capable of developing fluency in relevant technical concepts

· Skill in written and verbal communication is a must
Must be detailed and excellent at documentation

· Fluency in written and spoken English required

· Additional fluency in Mandarin Chinese or German preferred, but not required

· Work with the Technical Services Coordinator to coordinate sales follow up efforts

· Ability to interact with customers over the telephone or through written e-mails

· Coordinate with lab managers to determine test and report information

Must Haves:

· Confidence, not ego

· Mission of Service to our clients and co-workers

· A doer not a procrastinator- Get it done attitude

· Burning desire to learn

· Honesty

All the Extras:

· A casual, fast-moving, and friendly work atmosphere

· A big business footprint, but small business family culture

· A proven track record of success

· Stability

· Retirement Savings (401K)

· Vacation, Paid Time Off and Holidays

· Comprehensive benefits: Health, Prescription and Voluntary Life Insurance

· Company Paid LTD, STD and Life Insurance

· Excellent Compensation

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Q-Lab is currently seeking a Grounds Maintenance/Janitor. Reporting to the Facility Manager, this position will be responsible for all aspects of cleaning and stocking of common areas for our beautiful facility.

Essential Duties and Responsibilities:

• Clean facility, dusting, sweeping, vacuuming, mopping, office areas, restrooms, production area, commons area and warehouse area
• Wipe down lunch tables and chairs
• Clean microwaves and sinks in kitchen area
• Clean the warehouse and production floors using powered floor scrubber
• Empty trash cans, office areas, restrooms, production areas, commons area, and warehouse.
• Place cardboard in compactor, operate compactor and empty cardboard bails from compactor
• Stock paper products for restrooms and kitchen area
• Stock and maintain supply room. Request supplies as needed
• Washing inside windows and mirrors in restrooms
• Setup, arrange, and remove decorations, tables, chairs, and supplies for company events
• Notify Manager of needed repairs and supplies for the facility and grounds
• Light facility repairs and painting
• Pick up trash around the building and in the parking lot
• Light mowing, raking, tree & bush trimming and sidewalk snow removal and salting

Qualifications for this role:

• High school diploma
• Ability to lift up to 50 LBS
• Takes pride in a clean, safe work environment
• Positive attitude
• Strong organizational skills
• Dependable with strong work ethic and stellar attendance record

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018, 2019, 2020 and 2021 Best Workplaces Award Winner (Cleveland, OH)

Q-Lab Corporation is looking for an experienced Optics and Calibrations Engineer.

The Optics & Calibrations Engineer’s mission is to become Q-Lab’s expert in spectral tools and data analysis as well the complete range of our light sources, filters, and reflector products.

What’s in it for you?

·         Opportunity to work with some of the most talented and driven people in Greater Cleveland

·         Casual, fast-moving, and friendly work atmosphere

·         Global, big business presence with small business agility and culture

·         Beautiful facility and grounds right off I-90

·         Stability, proven track record of success

·         Q-Lab has been named one of the TOP WORK PLACES for the 7th time!

What you will be doing:

·         Ownership of spectroradiometer calibration, maintenance, and continuous improvements

·         Maintenance of optical tools, filters, fixtures

·         Data analysis and trending to support process stability

·         Industrial networking, external interface for best practices

What we are looking for:

·         4 year technical degree in physics, science, engineering or similar field

·         Minimum 5 years work experience in a technical field

·         Engineering insight, love of science, curiosity and passion for learning

·         Expertise in and/or working knowledge of spectroradiometry and spectral power distributions (SPDs)

·         Working knowledge of photodetectors (e.g. silicon, photomultiplier tubes, etc.)

·         Familiarity with diffraction gratings, order sorting filters, cosine receptors

·         Knowledge of various lamp types and characterization methods

·         Familiarity with transmission properties of various glass compositions and coatings

·         Strong analytical, diagnostic, and problem solving skills

·         Experience with measurement systems analysis and problem solving of gauge errors

·         A data distribution mindset with a working knowledge of statistical analysis tools

·         Familiarity with ISO 17025 accreditation requirements or similar regulatory standards

·         A doer not a procrastinator - get it done attitude

·         Writing and oral presentation skills: crisp, clear, concise, complete

All the Extras:

·         Excellent Compensation and Bonus Package

·         Retirement Savings (401K and 401A)

·         Vacation, Paid Time Off and Holidays

·         Comprehensive benefits: Health, Prescription and Voluntary Life Insurance

·         Company Paid LTD, STD and Life Insurance

·         Employee Referral Program

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.