Embedded Firmware Engineer

Q-Lab Corporation

Westlake, Ohio

We are looking for an Embedded Firmware Engineer to play a key role in new product development and existing product support. Reporting to the Software Development Manager, the successful candidate will enhance, troubleshoot, research, and resolve embedded software challenges on Q-Lab’s custom designed controller boards.

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with facilities in the U.S., England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in

Westlake, Ohio.

Key Responsibilities:

1. Designing and developing software to work with Q-Lab testers, devices, sensors, and other peripherals.
2. Engaging in all phases of development, including concept, design, documentation, prototype, test and manufacturing.
3. Writing touchscreen user interface software.
4. Developing control systems algorithms to improve control system performance.
5. Troubleshooting low level controller/software related problems.
6. Writing test instructions, test reports, and engineering change notices.
7. Open-minded and willing to adopt Q-Lab’s software development strategy.
8. Recommending improvements to Q-Lab’s software development process.
9. Providing technical assistance to the engineering, purchasing, service, sales, marketing, and production departments.

Education, Experience and Skills:

1.       Associates degree in Electrical Engineering or Software Development, or has equivalent work experience.

2.       Knowledgeable with common software development practices and the C programming language.

3.       Knowledgeable with common embedded software development IDEs (integrated development environments) and debuggers                (e.g. Segger J-Link).

4.       Knowledge of communication protocols is a plus (e.g. I2c, SPI).

5.       Knowledge of utilizing an oscilloscope for troubleshooting/data collection is a plus.

6.       Strong customer-service orientation. Effective interpersonal and relationship-building skills.

7.       Has a good sense of humor and a small ego.

Maintenance Technician 

JOB SUMMARY

Responsible for general building maintenance including plumbing and electrical installations. Oversee troubleshooting, repair & maintenance of all company equipment and vehicles. Maintain organization of stored equipment, parts and materials. Assist in the preparation of specimens for testing and with test rack construction, repairs and relocation within in the field.

DUTIES AND RESPONSIBILITIES

Building Maintenance

Maintain AC Units, ice machine and plumbing, especially in the bathrooms and break room; troubleshoot and repair minor electrical defects; change ceiling tiles, light bulbs, and air filters; paint internal walls as required

Storage Organization

Monitor and maintain the contents of the warehouse, mootel and containers

Vehicles and Tools

Preventive maintenance and repairs of power and manual tools; limited servicing and general maintenance of company vehicles such as the fork lift, truck and golf carts; operate vehicles as required

Exposure Equipment

Daily checks of black boxes and ensure that fillers are in place

Assist in construction, modification, relocation and maintenance of exposure racks and sub-frames for outdoor lab as well as special projects.

General

Assist personnel in accelerated lab and special projects as required

Assist field technicians as required.

Assist visiting clients as requested

Other tasks as assigned

Active role in hurricane plan

SKILLS AND EDUCATIONAL REQUIREMENTS

This position requires good mechanical skills, and the ability to work with a variety of tools; requires someone who likes to work with machinery. Some knowledge of shop practice is useful; must be aware of safety issues for machinery and equipment.

INTER-RELATIONSHIPS

Will be working alongside the field technicians and under the Field Supervisor; will also report to the Managing Director  and the Site Manager on certain items.

WORKING CONDITIONS

This position is mostly outdoors but will involve indoor work especially for building maintenance; must be able to lift, carry and work with machines; will use a golf cart for mobility in the field.

Field Repair Technician 

Westlake, Ohio

We are currently seeking a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level.  You will have the opportunity to service and repair lab instruments to a diverse customer base in the North America for an industry leader in weathering research products and services. 

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with facilities in the U.S., England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in
Westlake, Ohio.

Your responsibilities will include:

• Troubleshooting malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically, with some international travel, 50% of the time annually, to provide repair support to our Customers. This will include being away for up to a full week at a time as and when required
• Provide the customer with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to; sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Requirements:

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment preferably in a laboratory setting
• Excellent communication and interpersonal skills
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non conforming events) to management – with urgency
• English is the required language – Foreign languages helpful
• Highly proficient computer skills – Windows environment and Microsoft applications and relevant CRM systems
• Detail-oriented with the ability to move from one activity to another with a sense of urgency
• Builds positive relationships with others
• Excellent time management skills and proactive thinking
• Domestic and International travel experience
• Clean driving record    

We offer:

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio
• A proven track record of success
• Excellent compensation package + bonus
• Comprehensive benefits: Health, Prescription, and Life
• Strong team oriented company culture
• Friendly working atmosphere
• Top Workplaces Award 2012, 2015-2020

Software Developer

Q-Lab Corporation

Westlake, Ohio

We are looking for a Software Developer to join our nimble, fast-paced, & effective team. At Q-Lab, Software Developers perform a wide range of duties. You will be involved in business analysis and requirements definition, software development, and project management. It’s common to lend your opinions to the CFO and COO one day, only to be coding the solution in SQL and .NET the following day.

We cross train our developers on all platforms, tools, languages, and systems. Our developers regularly comment on how exciting, fun, and challenging it is to be given such an unusually broad scope of work. Our ultimate goal is to apply technology in ways that increase revenue, decrease costs, and/or increase customer satisfaction.

Are you experienced? That’s great! You can hit the ground running with Q-Lab and we can fit your skills into our diverse set of needs.

 Not sure you have the software development or business experience, but think this could be the right job for you? Submit your resume! We believe that a high-level of practical intelligence can trump work experience. Depending on your qualifications and capabilities, we may be willing to train you for this job and reimburse you for education costs (if they are needed).

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers.  We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Software Developer’s Scope of Responsibility:

• Analyzes business problems and suggests ways of applying software solutions to solve them.
• Produces software for web, database, and client server environments. Also produces Q-Lab’s firmware, which controls the brain of our weathering testers.
• Uses Microsoft Visual Studio (Winforms, ASP.NET, .NET Framework, VB .NET, C#) to develop front-ends and business logic.
• Uses Microsoft SQL Server to design, modify, and write business logic for databases.
• Uses Crystal Reports and SSRS Reporting Services to develop reports.
• Uses Attolic (an Eclipse variant) and C to develop firmware.
• Follows Q-Lab’s standard development practices and techniques.
• Works on front office (e.g. Sales, Repair, Marketing), back office (e.g. Accounting, Purchasing, Order Desk) and LIMS (Laboratory Information Management Systems) software.
• Writes business requirements and technical specification documents.

We Require/Prefer:

• Bachelors degree in Computer Science/IT, equivalent professional work experience, or the raw intellectual aptitude.
• Evidence of achievement in work or school history.
• Experience with Microsoft’s .NET development tools.
• Knowledge of relational database theory.
• Ability to think strategically and assess business value.
• Ability to devise creative solutions to problems.
• Ability to manage competing priorities.
• Strong verbal and written communication skills.
• Strong customer service orientation.
• A good sense of humor and a small ego.

Eletro-Mechanical Assembly

Q-Lab is currently seeking an Electrical Assembler. Reporting to our Manufacturing Supervisor, this position builds the electrical components of our testers for shipping worldwide. Lead-free soldering skills and IPC standards experience is preferred.

Essential Duties and Responsibilities:

• Assemble electrical components
• Follow detailed engineering drawings and parts lists to complete proper assembly
• Prepare sub-assemblies and related parts for final assembly
• Wire, solder, install tubing and options in sub-assembly for final assembly
• Utilize problem-solving skills as a resource for continuous improvement
• Use a variety of hand-tools and power tools to complete product assembly
• Follow Lean Manufacturing 5S practices
• Assist with all aspects of Assembly when needed

Qualifications for this role:

• Ability to read mechanical and electrical schematics
• High Technical Aptitude
• Working knowledge of and ability to use mechanical, electrical and measuring tools
• Able to work in a team-oriented environment
• 2 years’ experience building, construction, plumbing, automotive or any other trade experience
• Ability to lift 50 lbs

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018, 2019, 2020 Best Workplaces Award Winner (Cleveland, OH)

Desktop Support Technician

Q-Lab Corporation

Westlake, Ohio

We are looking for a Desktop Support Technician to provide customer service and end user support for Q-Lab’s worldwide information network. Reporting to the Network Systems Manager, the successful candidate will troubleshoot, research, and resolve computer related problems.

You will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

Key Responsibilities:

• Provides technical support for end user issues via telephone calls, emails, and face-to-face requests.
• Uses remote support tools to control end user PC’s (e.g. remote desktop, Bomgar).
• Ensures timely follow-up and attention of end user support cases.
• Documents, tracks, and monitors problems using the IT Helpdesk system.
• Engages end user base to determine opportunities for improvement and effectively communicates value items.
• Evaluates the end user experiences to find areas of inefficiency and opportunity. Tracks and organizes this information, and presents ideas to the Network Systems Manager.

Desired Experience and Skills:

• 2+ years’ experience supporting a Windows environment.
• Knowledgeable with common software applications: Windows OS, Microsoft Office, Web Browsers (Internet Explorer, Firefox, Chrome), Anti-Virus.
• Knowledgeable with mobile phones, preferably the iPhone.
• Knowledgeable with peripheral devices (e.g. printers, label makers)
• Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
• Strong customer-service orientation. Effective interpersonal and relationship-building skills.
• Ability to present ideas in user-friendly language to both technical and non-technical end-users.
• Has technical knowledge of PC and desktop hardware, preferably Dell.

Not sure you’ve got the skills? We think a high level of practical intelligence, strong drive, and intuitive understanding of how systems work can trump formal experience. If you think you have what it takes, send us your resume!

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Systems Support Administrator

Q-Lab Corporation

Westlake, Ohio

We are looking for a second-in-command to support Q-Lab’s worldwide user-base and information network. At Q-Lab, a Systems Support Administrator works on server administration, support tickets, IT projects, and anything else that improves our users’ computing experience. Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

Due to the current economic climate, this role will predominately support end users. In the future, this role will involve much less end user support and a heavier focus on systems administration and networking.

Reporting to the Network Systems Manager, you will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

Key Responsibilities:

• Maintain and monitor Q-Lab’s server systems to keep availability high and performance consistent.
• Respond promptly to end user technical support requests. Resolve issues effectively and efficiently so that users can be as productive as possible.
• Solve complex workstation / server problems quickly and with expertise. Share knowledge and help other IT staff, accepting escalations as necessary.
• Is flexible and can sometimes work outside of normal business hours / on weekends to accomplish tasks that would be highly disruptive to operations, and to respond to emergencies.
• Develop an in-depth understanding of Q-Lab systems to be the deputy for system/infrastructure administration and IT projects.
• Identify issue patterns, determine root cause, and implement fixes to improve overall reliability.
• Evaluate the end user experience to find areas of inefficiency and opportunity. Track and organize this information, and present ideas to the Network Systems Manager.
• Rarely (0-2x per year) travel to other Q-Lab offices.

Required Experience, Skills, and Qualities:

• 5+ years’ experience supporting end users in a Microsoft Windows / Microsoft Office environment.
• 3+ years’ experience as an administrator responsible for corporate Windows Server systems.
• Working knowledge of Active Directory, Exchange, Microsoft SQL, Hyper-V, and IIS administration and troubleshooting.
• Strong desire to provide high quality customer service to our users.
• Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
• Strong problem solving process. Able to resolve new and difficult issues with systems. Draws on and applies ideas from past experience, internet knowledge sources, co-workers, and vendors.
• Clear verbal and written communication skills. Present technical concepts in a way that’s understandable to non-technical users.
• Flexible, can-do attitude. Willing to do whatever it takes to help the company win!

Not sure you’ve got the skills? We think a high level of practical intelligence, strong drive, and intuitive understanding of how systems work can trump formal experience. If you think you have what it takes, send us your resume!

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We perform contract test services for weathering and corrosion testing, including laboratory and natural exposure tests. We maintain a global presence with facilities in the US, England, Germany, and China. Our world-class corporate headquarters and manufacturing facility is located in Westlake, Ohio.

We are looking for a Warehouse Stock Clerk to join our team. This role will report to the Inventory Control Manager and will be responsible for all outgoing shipments. Q-Lab ships products both domestically and globally. The idea candidate will have prior shipping experience, be comfortable operating a tow motor and be able to work independently.

What you will be doing:

·         Anticipate production demand from production schedule to supply material to assembly processes (end use point) allowing continuous uninterrupted flow of production.

·         Communicate shortages with Purchasing and Operations departments to facilitate movement of materials to support both internal and external customers.

·         Perform parts counts to support cycle counting. Maintain shortage reports.

·         Check parts against unfilled allocations and move to storage area, point of use, or machines.

·         Responsible for accurate on hand balances and locations. Maintain Kanbans.

·         Maintain stock levels of bulk items.

·         Participate in the preparation and taking of physical inventory.

·         May perform duties involved in unloading parts, checking receipts and entering information into system.

·         May count and verify material received, perform quality checks, and report any discrepancies.

·         Utilize system to generate documents and perform transactions as required.

·         May select and ship and/or stage parts for customer orders using proper packaging and materials, banding, palletizing etc.

What we are looking for:

·         5 years minimum experience in warehousing and stocking.

·         Positive work ethic and attitude with an excellent attendance record.

·         Must be a self-starter with a strong desire to help Q-Lab succeed.

·         High school education.

·         Basic computer skills.

·         Lift truck experience/training

·         Previous experience in a lean manufacturing environment would be helpful

Must Haves:

·         Confidence, not ego

·         Mission of Service to our clients and co-workers

·         A doer not a procrastinator- Get it done attitude

·         Burning desire to learn

·         Honesty

All the Extras:

·         A casual, fast-moving, and friendly work atmosphere

·         A big business footprint, but small business family culture

·         A proven track record of success

·         Stability

·         Retirement Savings (401K and 401A)

·         Vacation, Paid Time Off and Holidays

·         Comprehensive benefits: Health, Prescription and Voluntary Life Insurance

·         Company Paid LTD, STD and Life Insurance 

·         Excellent Compensation and Bonus Package

·         Top Workplace for 7 consecutive years!

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

Q-Lab is currently seeking a Warehouse Packer. Reporting to the Warehouse Manager, this position will be responsible for packaging and shipping of our Accelerated Weather Testers to locations around the world.

Essential Duties and Responsibilities:

• Ship product/packages using UPS WorldWide and FedEx Ship Manager
• Select and ship orders using proper packaging and material banding or palletizing
• Stage product or parts for future shipments in an organized manner
• Complete all necessary shipping documents
• Process all orders for shipment including weighing, metering and form completion
• Track transactions and documents in our shipping system
• Participate in physical inventory

Load/Unload Trucks LTL, OTR and containers

Ability to work overtime as needed to support production and facility needs

Assist Receiving Department when needed for incoming shipments

Preform other related duties as assigned

Qualifications for this role:

• High school diploma
• Minimum 3 years’ experience working with UPS and FedEx
• Ability to lift 70 LBS
• Past experience using lift trucks or tow motors
• Basic computer skills
• Must have good, positive communication skills
• Strong attention to detail and organization
• Dependable with strong work ethic and stellar attendance record

We Offer:

• A casual, fast-moving, and friendly work atmosphere
• A big business footprint, but small business family culture
• A proven track record of success
• Stability
• Excellent compensation package + bonus
• Vacation, Paid Time Off and Holidays
• Comprehensive benefits: Health, Prescription and Life
• 2012, 2015, 2016, 2017, 2018, 2019 Best Workplaces Award Winner (Cleveland, OH)

Q-Lab Test Services is based in Homestead, FL with testing laboratories in Florida, Germany, and China. We also have outdoor test sites in Florida, Arizona, and Ohio. We test products and materials in natural and simulated environments to determine weathering and corrosion resistance and durability. All of our sites and labs are accredited to ISO 17025.

Position Overview

This management position is responsible for all aspects of our Quality System at all Test Services sites. You will be responsible for management and implementation of the ISO 17025 Quality System, ensuring continuous improvement.

Essential Job Duties & Responsibilities

• Manage, control and continuously improve the implementation of all aspects of the ISO 17025 international standard to maintain compliance to the standard while ensuring customer requirements are continuously met
• Provide overall direction, guidance, awareness training and interpretation on ISO 17025 quality standards to internal users to ensure the requirements are clearly understood and implemented
• Coordinate external customers and 3rd Party audits with key personnel to ensure audits are seamless, with minimal disruption to daily operations
• Assist in the development of internal calibration procedures and determine calibration uncertainties for these procedures
• Lead investigations of root causes and corrective actions for resolution to customer audit findings, complaints, internal audits findings and test non-conformances are answered in a timely manner
• Develop and provide appropriate quality related training programs to personnel whose work affects quality
• Manage and control documents, records, internal audits, calibration program, supplier approval, nonconforming events and corrective actions and risk evaluation in conformance to all applicable international standards
• Manage, maintain and implement the internal audit program to ensure audits are scheduled, performed and reported in a timely manner, including corrective action write-up, verifying effectiveness and closure
• Promote leadership and guidance in maintaining an open communication process throughout Test Services to benefit the customer and the company
• Document complaints and communicate with customers to determine their issues and provide updates on remediation
• Perform additional assigned duties as requested by the Managing Director and Director of Operations
• Maintain good working relationships with all personnel, departments, customers and suppliers

Education & Requirements

• Must have extensive knowledge, understanding and implementation of ISO 17025
• Must possess excellent communication skills, leadership skills, technical skills and basic human resource skills to manage interactions in a small to medium sized company.
• BS (or higher) in a related scientific field preferred
• 2+ years’ experience managing a department in a laboratory
• 5+ years’ experience with ISO 17025 requirements
• Formal qualifications as a Quality Manager, Internal Auditor or Quality Engineer (or equivalents) are preferred, but may be acquired on the job
• ISO 9001, ISO 17025 certified Internal Auditor and/or Lead Auditor are preferred, but may be acquired on the job

Optional

• Experience with plastics and/or coatings industry

Skills

• Proficient computer and Microsoft Office user with intermediate to advanced abilities
• Advanced skills with Excel and Word required
• Strong investigative skills, to determine root causes of non-conforming events
• Comprehension of technical/quality instructions, standards, customer specifications and correspondence
• Excellent communication abilities with customers, management and employees
• Requires extensive knowledge of quality systems and general understanding of testing, materials and business operations
• A considerable degree of tact and diplomacy is necessary to effectively interface with all levels of personnel within the company; requires original and independent thinking in new and often undefined areas
• Requires considerable reasoning abilities
• Ability to deal with technical problems individually or as a team in a professional manner
• Strong understanding of statistics and probabilities, especially as applied to testing and calibration methods

Travel Requirements

• You will be required to travel to all the accredited locations for internal or external audits as needed. International travel to Germany and China.

The Role:
As a member of the China marketing team, the role will involve collaborating with various departments, Q-Lab Sales Representatives, and third-party vendors to implement effective marketing communications strategies, campaigns, and events for supporting the company's objectives in China.  This role will also provide MarCom support to some of the sales regions in Asia.

Major Responsibilities:

1. Coordinate External Interactions

• Execute tradeshows, seminars, webinars and conferences in China
• Aggregate cost summaries and reports for events

2. Digital Marketing Coordination

• Print media and digital media advertising including Baidu and Instruments.com.cn
• WeChat operation
• Corporate branding project localization (email blasts, surveys)

3. Manage Marketing Promotional Materials

• Catalogues, posters, SWAG, testing samples, etc.

4. Company Culture

• Help to convey corporate policies
• Plan and organize corporate employee and team building events

5. Employee Training Coordination

6. CRM Management 

• Database cleanup and batch input after marketing events
• Monitor and maintain CRM on daily basis to keep it clean and tidy

Requirements:

• Bachelor's degree or above, with 1 to 3 years’ experience in marketing or in a related area 
• Has knowledge of commonly-used marketing and design concepts, practices, and procedures 
• Excellent command of English and Chinese, both spoken and written.
• Strong interpersonal skills to work effectively internally and externally
• Must be a team-player and attentive to details.

Contact:
上海市闵行区浦星公路800号D座206室

公司信息
Q-Lab Corporation is a global provider of material durability testing products since 1956. We design and manufacture standard test substrates as well as weathering, light stability, and corrosion testers. In addition, contract test services which include accelerated laboratory testing are available at Q-Lab Florida, Q-Lab Arizona, Q-Lab Deutschland, and Q-Lab China. Outdoor exposure testing for weathering, lightfastness and corrosion are available at Q-Lab Florida and Q-Lab Arizona.

Our weathering products and services are used by material scientists and technicians in numerous industries including: additives and colorants, adhesive and sealants, automotive, building materials (such as roofing and siding), fabrics/textiles, food and beverages, graphic arts/inks, paints and coatings, pharmaceuticals and cosmetics, plastics and packaging, and renewable energy (such as solar).

Our modern corporate headquarters, R&D, and manufacturing facilities are located in Westlake, a beautiful suburb of Cleveland, Ohio USA. Q-Lab sales and distribution facilities are located in Manchester, England, Saarbrucken, Germany, and Shanghai, China. Q-Lab's A2LA accredited laboratory and outdoor testing facilities are located in Homestead, Florida and Buckeye, Arizona. We've also just opened a new accelerated testing lab at our Saarbrücken, Germany location and our Shanghai, China location.

Is helping customers solve problems your passion? Are you looking for an opportunity where you can provide solutions and achieve results? We are seeking a confident, scientific-minded Technical Service Representative to act as the first point of contact for our customers. This role will respond to customer requests, determine the best test methods for their materials, produce proposals for the testing programs and finally explain the process to the customer. 

As a member of our Test Services team, you will consult with customers about their testing needs and respond to technical questions while delivering a high level of customer satisfaction. This is an excellent opportunity to join our company, to grow with us and share in our success.

What you will be doing:

·         Communicate with customers both verbally and in writing

·         Determine the best course of action for potential users of our service

·         Write proposals for natural and accelerated weathering tests

·         Follow up on proposals requested but not received

·         Customer education and test program setup

·         Host visits to the testing facility

·         Assist with other sales contacts as necessary

·         Enter miscellaneous events into client contact database

·         Other tasks as necessary or required

What we are looking for:

·         Scientific background or affinity is required
Minimum Associate’s degree in a science or technology field, or equivalent experience can be demonstrated

·         Previous experience in a Customer Service position is preferred

·         Must be able to explain technical concepts at a variety of levels (technical to non-technical)
Have a good working knowledge of MS Word and Excel

·         Capable of developing  fluency in relevant technical concepts

·         Skill in written and verbal communication is a must
Must be detailed and excellent at documentation

·         Fluency in written and spoken English required

·         Additional fluency in Mandarin Chinese or German preferred, but not required

·         Work with the Technical Services Coordinator to coordinate sales follow up efforts

·         Ability to interact with customers over the telephone or through written e-mails

·         Coordinate with lab managers to determine test and report information

Must Haves:

·         Confidence, not ego

·         Mission of Service to our clients and co-workers

·         A doer not a procrastinator- Get it done attitude

·         Burning desire to learn

·         Honesty

All the Extras:

·         A casual, fast-moving, and friendly work atmosphere

·         A big business footprint, but small business family culture

·         A proven track record of success

·         Stability

·         Retirement Savings (401K)

·         Vacation, Paid Time Off and Holidays

·         Comprehensive benefits: Health, Prescription and Voluntary Life Insurance

·         Company Paid LTD, STD and Life Insurance 

·         Excellent Compensation

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.

 Electronics Engineer 

Westlake, Ohio

We are offering a $5,000 Sign-On Bonus 

We are looking for an electronics engineer to expand and enhance our line of weathering, light stability, and corrosion test chambers.

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with facilities in the U.S., England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in
Westlake, Ohio.

Your responsibilities will include:

Designing and developing software to work with devices, sensors, and other Q-Lab test chamber peripherals

Engaging in all phases of electrical subsystem and sensor product development, including concept, design, documentation, prototype, test and manufacturing

Developing control systems algorithms to improve control system performance

Troubleshooting low level controller/software related problems

Writing test instructions, test reports, and engineering change notices

Developing innovative designs to meet all requirements for safety, performance, reliability and manufacturability

Designing circuit boards including schematics, bills of material, PC board layout

Recommending design and/or material improvements for existing products

Developing test procedures to validate new designs

Providing technical assistance to the purchasing, service, sales, marketing, and production departments

Requirements:

Bachelor’s Degree in Electronics Engineering

5+ years’ proven record in a product development environment, with embedded microcontrollers, analog and digital circuit design

Expertise with I C, SPI, and UART and control systems is HIGHLY desirable

Strong analytical, diagnostic, and problem solving skills

Proficient in writing clear and concise technical documents

Excellent verbal communications skills

Understands electro/mechanical systems

Ability to switch between multiple projects

Hands-on with the ability to work independently and with little supervision

Ability to interface with Marketing, Engineering, Sales and Information Systems

Has a big sense of humor and a small ego

We offer:

Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio

A proven track record of success

Excellent compensation package + bonus

Comprehensive benefits: Health, Prescription, and Life

Strong team oriented company culture

Friendly working atmosphere

Top Workplaces Award 2012, 2015-2020