Careers Listing

Systems Support Administrator (Westlake,OH)

Posted: 9/11/2019

What’s in it for you?

  • Opportunity to work with the most talented and driven people in Greater Cleveland
  • Onsite Yoga Classes
  • Beautiful facility and grounds right off I-90
  • Employee Referral Program
  • A true family oriented company
  • We still have a Holiday party!
  • Q-Lab has been named one of the TOP WORK PLACES for the 6th time!

We are looking for a second-in-command to support Q-Lab’s worldwide user-base and information network. At Q-Lab, a Systems Support Administrator works on server administration, support tickets, IT projects, and anything else that improves our users’ computing experience. Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

Reporting to the Network Systems Manager, you will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

What you will be doing:

  • Maintain and monitor Q-Lab’s server systems to keep availability high and performance consistent
  • Respond promptly to end user technical support requests. Resolve issues effectively and efficiently so that users can be as productive as possible.
  • Solve complex workstation / server problems quickly and with expertise. Share knowledge and help other IT staff, accepting escalations as necessary.
  • Is flexible and can sometimes work outside of normal business hours / on weekends to accomplish tasks that would be highly disruptive to operations, and to respond to emergencies.
  • Develop an in-depth understanding of Q-Lab systems to be the deputy for system/infrastructure administration and IT projects.
  • Identify issue patterns, determine root cause, and implement fixes to improve overall reliability.
  • Evaluate the end user experience to find areas of inefficiency and opportunity. Track and organize this information, and present ideas to the Network Systems Manager.
  • Rarely (0-2x per year) travel to other Q-Lab offices.

What we are looking for:

  • 5+ years’ experience supporting end users in a Microsoft Windows / Microsoft Office environment.
  • 3+ years’ experience as an administrator responsible for corporate Windows Server systems.
  • Working knowledge of Active Directory, Exchange, Microsoft SQL, Hyper-V, and IIS administration and troubleshooting.
  • Strong desire to provide high quality customer service to our users.
  • Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
  • Strong problem solving process. Able to resolve new and difficult issues with systems. Draws on and applies ideas from past experience, internet knowledge sources, co-workers, and vendors.
  • Clear verbal and written communication skills. Present technical concepts in a way that’s understandable to non-technical users.

Must Haves:

  • Confidence, not ego
  • Mission of Service to our clients and co-workers
  • A doer not a procrastinator- Get it done attitude
  • Burning desire to learn
  • Honesty 

All the Extras:

  • A casual, fast-moving, and friendly work atmosphere
  • A big business footprint, but small business family culture
  • A proven track record of success
  • Stability
  • Retirement Savings (401K and 401A)
  • Vacation, Paid Time Off and Holidays
  • Comprehensive benefits: Health, Prescription and Voluntary Life Insurance
  • Company Paid Long Term Disability, Short Term Disability and Life Insurance  
  • Excellent Compensation and Bonus Package

For more than 50 years, Q-Lab Corporation has been a global provider of material durability testing products. Our products and services are used to test coatings, plastics, automotive, personal care, roofing, inks, textiles, pharmaceutical, packaging and sealants. Q-Lab is a growth-oriented and stable company who has earned a strong reputation for outstanding product design, innovation and uncompromising levels of quality and safety.


Contact Us


Q-Lab Phone Numbers

USA: +1-440-835-8700
Florida & Arizona Test Services: +1-305-245-5600
UK/Europe: +44-1204-861616
Germany: +49-681-857470
China: +86-21-5879-7970

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