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Desktop Support Technician (Westlake, OH)

Posted: 11/22/2019
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We are looking for a Desktop Support Technician to provide customer service and end user support for Q-Lab’s worldwide information network. Reporting to the Network Systems Manager, the successful candidate will troubleshoot, research, and resolve computer related problems.

 

You will be part of a team responsible for managing an international VPN data network with six locations around the world. We have approximately 225 internal users, 300 computers, and 40 servers.

 

Our mission is to make work-life productive for any Q-Lab employee who works with information technology. Your job would be to make a key impact towards that mission. We are looking for a high-energy and talented individual to drive our IT systems to the next level!

 

Key Responsibilities:

  • Provides technical support for end user issues via telephone calls, emails, and face-to-face requests.
  • Uses remote support tools to control end user PC’s (e.g. remote desktop, Bomgar).
  • Ensures timely follow-up and attention of end user support cases.
  • Documents, tracks, and monitors problems using the IT Helpdesk system.
  • Engages end user base to determine opportunities for improvement and effectively communicates value items.
  • Evaluates the end user experiences to find areas of inefficiency and opportunity. Tracks and organizes this information, and presents ideas to the Network Systems Manager.

 

Desired Experience and Skills:

  • 2+ years’ experience supporting a Windows environment.
  • Knowledgeable with common software applications: Windows OS, Microsoft Office, Web Browsers (Internet Explorer, Firefox, Chrome), Anti-Virus.
  • Knowledgeable with mobile phones, preferably the iPhone.
  • Knowledgeable with peripheral devices (e.g. printers, label makers)
  • Positive attitude, energetic, tackles tasks with a sense of urgency. You should love what you do!
  • Strong customer-service orientation. Effective interpersonal and relationship-building skills.
  • Ability to present ideas in user-friendly language to both technical and non-technical end-users.
  • Has technical knowledge of PC and desktop hardware, preferably Dell.

 

Not sure you’ve got the skills? We think a high level of practical intelligence, strong drive, and intuitive understanding of how systems work can trump formal experience. If you think you have what it takes, send us your resume!

 

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers.  We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

 

Contact Us

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Q-Lab Phone Numbers

USA: +1-440-835-8700
Florida & Arizona Test Services: +1-305-245-5600
UK/Europe: +44-1204-861616
Germany: +49-681-857470
China: +86-21-5879-7970

 
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