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Field Repair Technician (Westlake, Ohio)

Posted: 5/25/2022
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We are currently seeking a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level. You will have the opportunity to service and repair lab instruments to a diverse customer base in the North America for an industry leader in weathering research products and services.

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with facilities in the U.S., England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in
Westlake, Ohio.

Your responsibilities will include:

  • Troubleshooting malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
  • Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
  • Willing and able to travel domestically, with some international travel, 50% of the time annually, to provide repair support to our Customers. This will include being away for up to a full week at a time as and when required
  • Provide the customer with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to; sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Requirements:

  • Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
  • Work experience with technical equipment preferably in a laboratory setting
  • Excellent communication and interpersonal skills
  • Competent to read and interpret documents, instructions and manuals
  • Diplomacy and tact in reporting NCE (non conforming events) to management – with urgency
  • English is the required language – Foreign languages helpful
  • Highly proficient computer skills – Windows environment and Microsoft applications and relevant CRM systems
  • Detail-oriented with the ability to move from one activity to another with a sense of urgency
  • Builds positive relationships with others
  • Excellent time management skills and proactive thinking
  • Domestic and International travel experience
  • Clean driving record

We offer:

  • Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio
  • A proven track record of success
  • Excellent compensation package + bonus
  • Comprehensive benefits: Health, Prescription, and Life
  • Strong team oriented company culture
  • Friendly working atmosphere
  • Top Workplaces Award 2012, 2015-2021
 

Contact Us

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Q-Lab Phone Numbers

USA: +1-440-835-8700
Florida & Arizona Test Services: +1-305-245-5600
UK/Europe: +44-1204-861616
Germany: +49-681-857470
China: +86-21-5879-7970

 
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